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Shipping policy

ELLENA’S TOYS partners with global merchants and artisans in order to provide you with the best prices and the most interesting products for your pets. This means that your order is mostly shipped from global areas such as Indonesia, Thailand, P.R.C., India, but also UK, US, Australia, France, etc. via our partnership with USPS.

From the moment you place an order and we accept it, our team of diligent workers will prepare your package withing 24 hours and ship it from the closest region/country to yours. 

Because we ship directly from our partners in these countries, your item usually takes 2-4 weeks to arrive, with possible delays up to 45 days. Please do not panic if the product is not delivered immediately, it's on its way (please email us for tracking) :)

However, ELLENA’S TOYS  is not responsible for any customs fees for international orders.

We offer international shipping options too - no matter where you are, you can buy from us! 

Happy shopping!

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